We strive to put the needs of our customers first in all our intentions and actions. This requires us to provide products and services in the way our customers want them delivered: with exemplary service and convenience provided at attractive prices.

We will be successful in the long-term only if our business contributes to economic development, a healthy environment and a stable society.

We consider it vital to the success of ING to foster an open, safe, inclusive and stimulating working environment for our employees.

Our ongoing assessment persuades us that we should further reduce our own carbon footprint; directly through our operations; and indirectly through the effects of our business.

We consider it our responsibility to make a positive contribution to the many communities in which we operate. This is why we invest in our communities and why we work hard to strengthen them from the inside out.