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Our business revolves about people and trust. Being entrusted with other people’s money is a responsibility we take very seriously. Only by acting with professionalism and integrity can we gain and maintain our customers’ confidence and preserve our company’s reputation. The ING Business Principles play an important role in this respect.

The ING Business Principles were first introduced in 1999. They set a global standard for the behaviour expected of every employee. The ING Business Principles are refreshed every five years to ensure their relevance in a changing environment.

The ING Business Principles are:

• We act with integrity showing fair, honest and lawful behaviour so we continue to earn our stakeholders’ trust
• We are open and clear saying what we mean, meaning what we say and listening carefully
• We respect each other we value diverse thinking and respect human rights
• We are socially and environmentally responsible we will do no harm and seek positive change through our products, people and activities

Interested in learning more about our Business Principles?

Download the PDF in English or the PDF in Dutch.

We make sure that our strategic decision-making is based on financial and non-financial performance objectives. We actively leverage our resources, skills and expertise to contribute to positive change regarding such societal challenges as climate change, education, health and the environmental protection.

Moreover, we want to meet the growing demand for products and services that not only generate good financial returns, but also serve clear social and environmental objectives that facilitate the transition towards a more sustainable economy. As a result, our research teams actively explore the business case for sustainability.

To mitigate the potential harmful impact of our financing and investment activities, we also actively seek opportunities to bridge investment gaps in cleaner technologies and innovation.