Contact

ING - Sustainability
P.O. Box 1800
1000 BV Amsterdam
The Netherlands

Visiting address
Bijlmerplein 888
1102 MG Amsterdam

(JavaScript must be enabled to view this email address)
www.ing.com/sustainability

Registered as ING Groep N.V. in Commercial Register of Amsterdam, no. 33231073

Join the mailing list

ING employees (with an ING e-mail address) can sign in for our Sustainability Newsflash. This newsflash will give you a regular update on our group programmes: ING Chances for Children, Financial Education & Entrepreneurship or ING Goes Green. It will also give you the latest information on developments in the field of Sustainability. Please click here to sign up.

Complaints Procedure

For our customers, ING operates an extensive complaints process. This also explains how and where you can file your complaint about ING products or services.

Not only our customers, any other ING stakeholder can raise a complaint with ING. For example concerning investment decisions or if you feel that ING is not living up to aspects of the ING Business Principles. The Sustainability Department, which operates at group level and independently from our commercial departments, will be happy to receive such complaint and ensure it is addressed.

Please submit any complaints by e-mail to: (JavaScript must be enabled to view this email address) or by letter to: Sustainability Department ING Groep, Amstelveenseweg 500, 1081 KL Amsterdam. We aim to inform you about the processing of your complaint within 4 weeks of receipt.