Our Approach

As a global financial services company our business impacts all regions of the economy and all parts of the world. We feel responsible for using this influence to achieve environmental and social change. In fact, we are convinced that business that is not founded on a clear sense of sustainability will not succeed in the long run.

Sustainability is an integral part of ING’s strategy, culture and operations. Our basis for responsible action is excellence in providing high-quality financial products and services to our customers. Through them, we take a stand on ethical, social and environmental issues and aim to mitigate the harm that might result from our activities. Responsibility also means using our sphere of influence to promote positive change.

Our positions on key social and environmental issues are in line with international standards, such as the Universal Declaration of Human Rights and the principles of the UN Global Compact. Our Business Principles set the tone for how we conduct our activities, and these guidelines are mandatory for all ING employees. We have implemented a clear Environmental and Social Risk Policy Framework throughout our operations to avoid involvement in illegal, harmful or unethical practices.

Conscious of our role in addressing social and environmental issues we have community investment initiatives promoting (financial) education, inclusion and environmental preservation. Crucially, we integrate environmental and social responsibility in our daily business practice by offering sustainable products and services as standard options.