Sustainability Report 2011
The ING in Society report describes our role in society and our sustainable initiatives in 2011. It covers the financial year from January 2011 to December 2011.
This report is intended primarily for institutional investors, our customers, non-governmental organisations (NGOs) and anyone with an interest in ING’s sustainability performance. This is a separate report. The ING Annual Report 2011, which covers ING’s financial performance and corporate governance policies is available on ing.com.
Collecting data for this report
We use a proprietary, online data collection sustainability tool to gather, track and validate data required for our annual sustainability reporting cycle. All ING businesses, over which ING has management control and which have more than100 FTEs, submit data signed off by a senior executive. This data is monitored by our internal experts and an independent external advisor (DHV), using analytical procedures and follow-up inquiries.
Reporting standards and assurance
We continue to use the Global Reporting Initiative (GRI G3.1) as our core sustainability reporting framework, reporting at an A+ level (GRI checked). In addition, we have reported on performance indicators specific to the financial services sector according to the GRI’s Financial Services Sector Supplement (FSSS).
Integrating financial and non financial reporting
ING has incorporated a chapter on its sustainability strategy in the annual financial report since 1995. In 2011 we started to integrate sustainability performance data in our quarterly financial reports. This ING in Society report goes a step further by showing the connectivity between the economic, social and environmental aspects of our business.
2011 ING in society report in Dutch
We expect to publish the Dutch version of the 2011 ING in Society report (ING in de Samenleving 2011) in the coming days. If you are interested in receiving a digital version of this publication, please send your name and email address to sustainability@ing.com.
