Stakeholder engagement

ING's licence to operate lies with its stakeholders: our customers, shareholders, employees and business partners, as well as governments, Non-Governmental Organisations (NGOs) and society at large. To earn and maintain this valuable licence, we must continuously keep track of how stakeholders perceive ING, which issues are important to them and what we can do to meet their expectations. Move your mouse over the logo's to see what they say about ING CR.

Our customers are our reason to exist. We strive to be a partner that delivers on its promises and is easy to deal with. Only by meeting and exceeding our customer’s expectation first do we have the opportunity to satisfy the needs of our other stakeholders.

Our employees are the ones that make it happen. We invest in their personal development and aim to provide each with a stimulating, healthy and safe work environment. We appreciate effort and reward results.

Our shareholders invest in our company. We aim for solid performance and are committed to increasing long-term shareholder value.

Our business relations and suppliers are our partners. We treat them with respect and deal with them fairly. We expect the same in return.

Society at large includes members of the communities in which we operate such as governments, regulatory authorities, nongovernmental organisations, industry groups and multilateral organisations. They provide our licence to operate and determine our long-term success. We are committed to being a good corporate citizen.